CollectiveGood

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Getting Started
First time users
Confirmation message

General Services
Shipping
Shipping Methods
Lost shipping label
Packing guidelines
Tracking

Payments and Pricing
Typographical errors
Payment Delivery
Missing Payments

Trade-in Products
Trade-in
Determining Product Condition

Customer Service and Support
Via Email
Via Phone
Submitting Feedback
Canceling a Trade

GETTING STARTED

First time users
The new CollectiveGood Trade-In & Donation Program solution offers you:

Convenience: Fast and easy one stop solution to get cash for your pre-owned eligible trade product.

Return on your investment: Reduces the cost of new technology by helping you realize the value from your pre-owned equipment.

It's easy! Follow these simple steps:

Step 1 – Register or select "Get a Free Quote" to receive your free trade-in quote.

Step 2 – Describe your pre-owned product(s): manufacturer, model, and quantity.

Step 3 – Receive an instant quote value for your pre-owned product(s).

Step 4 – Choose your payment method. All redemption payments will be issued approximately 45 days after the receipt and inspection of your traded product. Checks are mailed via US Postal Service. Should you choose to donate your payment, it will be sent directly to the charity you selected by CollectiveGood. You will receive a tax letter from the charity.

Step 5 – Ship your pre-owned product(s) using the prepaid shipping label provided.

Confirmation message
You will receive a Confirmation Email message upon successful on-line trade completion. We recommend that you keep a copy for your records. This message will contain instructions on the next steps to complete your transaction.

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GENERAL SERVICES

Shipping

Shipping Methods
It is important to use our shipping label as it will be used to expedite tracking, identification and processing.

Within one business day of completing your trade, an email with the subject line "CollectiveGood Trade-In & Donation Program shipping instructions" will be emailed to the address you provided while registering. This email will provide the steps for retrieving your shipping label and contain embedded links. Simply click on the link and your prepaid, pre-addressed shipping label will appear. A Microsoft window will direct you on how to print out your label. Print two copies, and attach one to the shipment of your trade-in product and retain the second copy for tracking purposes.

If you are shipping multiple items, please package each item individually and use the appropriate label for each item. It is important to use the correct shipping label for each individual item, as the label is used to expedite tracking, identification and increase the speed of processing.

You have 30 days from the day you completed your on-line trade to return the product.

If you experience technical difficulty in printing these labels or you lose your shipping instructions email, please contact customer service at collectivegoodcs@marketvelocity.com.

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Lost shipping label
If you have lost your prepaid shipping label, simply refer to your shipping instructions email and click on the link to print out another label. If you are experiencing difficulty printing your label contact customer service at collectivegoodcs@marketvelocity.com with the following information for a replacement.

Name
Address
E-mail Address
Quote Number (from Confirmation email)

If more than 14 days has passed since you confirmed your trade, CollectiveGood reserves the right to re-price your transaction quote.

You are responsible for packaging your current product so it arrives in an undamaged condition. All product(s) must be in condition stated by you in this transaction.
For all devices, please include any documentation and accessories that originally shipped with your product. These items may include, but are not limited to: keyboard, mouse, connection cables, USB/Serial cable, battery, paper trays, lamp, and remote. Failure to include these items may impact the value of your trade.
Package the item(s) in a sturdy cardboard box designed specifically for shipping. To prevent theft during shipping, pack items(s) in a sturdy non-descriptive box using cushioning materials to keep the product secure during shipping. If "peanuts" or small foam packaging material is used, equipment must be bagged or shrink wrapped first to ensure no packaging material get inside the equipment. Please ensure all products are packaged SECURELY in a box without room to move. Newsprint is not sufficient cushioning material.
Remove or cross out any old shipping labels, including the original shipping barcode.
Tape all edges on the sides, top, and bottom to make sure there are no rough edges that could be snagged by automated mail processing equipment. We do not recommend using masking or cellophane tape. Shipping tape that is 2-3 inches wide should be used.
Call FedEx ground at 1-888-777-7330 or drop off the package at a regional shipping location. Be sure to keep the tracking number for proof of shipment.

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Tracking
You can find real time status of any package shipped via Federal Express by going to http://www.fedex.com and entering the tracking number provided on your shipping label.
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PAYMENTS and PRICING

Typographical errors
In the event that a product is listed at an incorrect value due to a typographical error or miscalculation by the database, CollectiveGood Trade-In & Donation Program shall have the right to refuse or cancel the transaction within seven calendar days after the date of the actual trade (see Terms and Conditions).

Payment Delivery
All payments will be issued approximately 45 days after receipt and inspection of your traded product. Checks will be issued by Market Velocity and are mailed via US Postal Service. Donations will be sent on your behalf, by CollectiveGood to the charity you selected. An official tax receipt will be sent to you directly from the charity.

Missing Payments
If you do not receive your payment value within the period listed above, please send an email message to collectivegoodcs@marketvelocity.com so that we can research the issue for you.

TRADE-IN PRODUCTS

Trade-In Products

All products we receive for trade-in are refurbished and resold.

Determining Product Condition
How do I determine the condition of my product?

Is the product in excellent working condition and needs no refurbishment? Has regular maintenance has been performed on the product in accordance with manufacturer recommendations? Is the body of the product clean (i.e., no smudges, ink marks, dents, stickers, or scratches)?
If so, choose Excellent.

Is the product free from technical problems? (i.e., it does not make noise or run slowly, is not missing pieces, does not have excessively worn parts, etc.) Does the body of the product have only minor blemishes? (i.e., smudges, ink marks, dents, stickers, or scratches).
If so, choose Good.

The product has no major technical problems; it turns on and is in working condition but has cosmetic defects.
If so, choose Poor.

Product Conditions for Printing Devices:
Excellent -- the printer is in excellent working condition and needs no refurbishment. The printer has been maintained within manufacturer's suggested schedules, feeds paper properly, and has excellent print quality. The case of the printer and trays are clean (i.e., no smudges, ink marks, dents, stickers, or scratches) and are intact (i.e., no cracks, broken or missing pieces).

Good -- the printer is in good working condition and needs only minor parts (rollers or separation pads) for refurbishment. The printer has been maintained within manufacturers suggested schedules. The printer has no technical problems (i.e., paper feeds properly from primary trays and does not jam, has no unusual noises, has excellent print quality, and has properly functioning control panel). The case and trays of the printer have only minor blemishes (i.e., smudges, ink marks, dents, stickers, or scratches). The case of the printer and trays are intact (i.e., no cracks, broken or missing pieces).

Poor -- the printer has no major technical problems. The printer powers on, is in working condition, and can produce a test page. The printer has minor cosmetic defects and may have one or two cracked, broken or missing pieces that do not affect performance.

Not eligible for trade, eligible for recycle -- the printer has major technical problems (will not produce a test page, and/or will not power on, and/or will not feed paper through machine, and/or has a malfunctioning control panel). The case of the printer has large cracks, is missing most of the original trays, and/or has broken or missing pieces).

Product Conditions for Projector Devices:
Excellent -- the projector is in excellent working condition and needs no refurbishment. Regular maintenance has been performed on the product in accordance with manufacturer recommendations. The body of the product clean (i.e., no smudges, ink marks, dents, stickers, or scratches).

Good -- the projector is free from technical problems (i.e., it does not make noise or run slowly, is not missing pieces, does not have excessively worn parts, etc.). The body of the product has only minor blemishes (i.e., smudges, ink marks, dents, stickers, or scratches).

Poor -- the product has no major technical problems, or has a lamp with a less than 50% lamp life remaining; it turns on and is in working condition but has cosmetic defects.

Not eligible for trade, eligible for recycle -- the projector does not function, or has a non-working lamp.

CUSTOMER SERVICE and SUPPORT

Via Email
collectivegoodcs@marketvelocity.com

Via Telephone
866-635-7167

Submitting feedback
Your comments and suggestions are important to us. Let us know what you think about CollectiveGood Trade-In & Donation Program by clicking collectivegoodcs@marketvelocity.com.

Canceling a trade
In the event you wish to cancel your trade, simply send an email that includes your name and quote number to customer service at collectivegoodcs@marketvelocity.com requesting that your trade be canceled. You will be sent an email confirming the cancellation. You may be asked, but not required, to provide a reason as to why you opted to cancel the trade.

Reminder Emails
During the trade process you will receive a series of reminder emails.

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