» How can I get a free quote for my product? » Why is CollectiveGood using Market Velocity? » Who can use the CollectiveGood Trade-In & Donation Program? » How do I use the CollectiveGood Trade-In & Donation Program? » Do I have to register to use the CollectiveGood Trade-In & Donation Program? » Can I save the information I enter to reference later? » How are the trade-in values determined? » How is the value for the trade disbursed? » What products will Market Velocity accept in trade? » What if the condition of my product is different from what I represented when initiating my trade in? » Is there a minimum amount of product that must be traded? » Who pays for shipping? » What if I cannot print my shipping label or placard? » What if I lose my CollectiveGood Trade-In & Donation Program instructions email? » How do I ship my product? » What happens to products that are recycled? » Are you experiencing issues with navigating through or exiting an area of the CollectiveGood Trade-In Program's Web site? » How do I remove data from my system? » What is the transaction date?
How can I get a free quote for my product? From the CollectiveGood Trade-In & Donation Program home page, click on the "Get a Free Quote" link in the top navigation bar. This leads directly to the quote engine. Follow the instructions on this page to get your free quote. » Back to top
Why is CollectiveGood using Market Velocity? CollectiveGood's partnership with Market Velocity provides a complete trade-in solution for our customers. Together we have developed a customized CollectiveGood Trade-In & Donation Program that is always available via the Internet. Market Velocity specializes in remarketing, refurbishing, and dispositioning pre-owned equipment and can provide the maximum values for customers used technology products. » Back to top
Who can use the CollectiveGood Trade-In & Donation Program? Anyone located in the US with pre-owned trade-in product(s) can trade-in or recycle their used technology product(s) using the CollectiveGood Trade-In & Donation Program. » Back to top
How do I use the CollectiveGood Trade-In & Donation Program? You may either register to establish a logon ID, or use guest access to skip the registration process. (Note that you will need to register in order to complete a trade on the website.) A key advantage of registering is the ability to save multiple quote lists for later access. Your saved quote list will automatically be updated with the current trade-in values. Customers will be able to access the CollectiveGood Trade-In & Donation web site, enter the equipment to be traded, and receive a quote for the value of the equipment. From that point, the user can decide whether or not to continue working through the process to ship pre-owned product back to Market Velocity. » Back to top
Do I have to register to use the CollectiveGood Trade-In & Donation Program web site? No, you may enter as a guest by selecting "Get a Free Quote" to receive an instant quote but you must register in order to complete a trade on the web site. » Back to top
Can I save the information I enter to reference later? As a registered user of the CollectiveGood Trade-In & Donation Program you have the ability to save multiple quote lists and reference or update them as needed. To access a saved quote, you must sign in and then choose "View Quotes" from the left navigational bar. » Back to top
How are the trade-in values determined? The values stated in the CollectiveGood Trade-In & Donation Program are based on their value in the pre-owned or secondary marketplace also known as Fair Market Value (FMV). Market Velocity maintains relationships with dozens of re-marketers throughout North America and also maintains a proprietary pricing database which feeds the CollectiveGood Trade-In & Donation Program web site. We pass along whatever the re-marketers will pay for the pre-owned equipment to the customer. It is best to think of the trade-in value as the pre-owned wholesale value. » Back to top
How is the value for the trade disbursed? You may choose to receive your redemption value via Check or donate your value to charity. All payments will be issued within approximately 45 days after receipt and inspection of your trade-in product. Redemption checks are issued by Market Velocity and are mailed via the US Postal Service. If you chose to donate your payment to charity, CollectiveGood will send the payment on your behalf directly to the charity. You will also receive an official tax receipt directly from the charity. If you need assistance, please contact customer service at collectivegoodcs@marketvelocity.com. » Back to top
What products will Market Velocity accept in trade? The list of eligible trade-in products is posted on the Get a Free Quote page. All trade-in products must be in working condition. » Back to top
What if the condition of my product is different from what I represented when initiating my trade in? To receive your redemption value, you must accurately state your current product's condition. Market Velocity will perform an inspection upon receipt of your product. If the product's condition differs materially from that which you described, Market Velocity reserves the right to re-price your transaction quote using the same condition parameters originally available to you. You agree to state product conditions accurately and to the best of your ability based on the guidelines posted on this site. Packing and shipping recommendations should be followed in order to avoid possible damage or loss. If you follow the above packing guidelines and instructions, the product should arrive in the same condition as when it left your site. If the product is damaged during shipping and there is visible damage to the packing materials (box is dented, ripped, smashed, etc.), Market Velocity will take responsibility for resolving any claims with the courier. If the packing is intact, but the product is not in the condition stated by you in the quote process, Market Velocity will contact you to advise you of the adjusted quote value. If your current product(s) were received and through the inspection process, it was determined that the product condition was misrepresented by you, and there is no trade value, (also see "Determining Values"). Market Velocity reserves the right to charge you a recycling fee for the disposition of this product. If the product can be returned to you, you will be responsible for any and all associated shipping costs. » Back to top
Is there a minimum amount of product that must be traded? No. In the standard trade-in program, any amount or combination of products that have a trade-in value can be traded in. » Back to top
Who pays for shipping? Shipping and handling fees will be paid for by the end user customer. » Back to top
What if I cannot print my shipping label? If you experience difficulty in printing your shipping label, simply contact customer service at collectivegoodcs@marketvelocity.com and a representative will assist you. » Back to top
What if I lose my CollectiveGood Trade-In & Donation Program shipping instructions email? Simply contact customer service at collectivegoodcs@marketvelocity.com. » Back to top
How do I ship my product? During the trade-in process, you will be asked for the email address where you would like your shipping instructions emailed. Within one business day of completing your trade, an email with the subject line "CollectiveGood Trade-In & Donation Program shipping instructions" will be emailed to the address you provided while registering and will provide the steps for retrieving your shipping label. This email will contain embedded links for each product you are trading. To view, simply click on the link and your prepaid, pre-addressed shipping label will appear. A Microsoft window will direct you on how to print out your label. Print two copies, and attach one to the shipment of your trade-in product and retain the second copy for tracking purposes. If you are shipping multiple items, please package each item individually and use the appropriate shipping label for each item. It is important to use the correct shipping label for each individual item, as the label is used to expedite tracking, identification and increase the speed of processing. You have 30 days from the day you completed your on-line trade to return the product. The expiration date will appear on the shipping label in the "Reference # field" and as "Expiration date of the trade-in" on the shipping placard. If you experience technical difficulty in printing these items or you lose your shipping instructions email, please contact customer service at collectivegoodcs@marketvelocity.com. » Back to top
What happens to products that are recycled? Products that no longer have a trade-in value are recycled responsibly according to the latest guidelines published by the EPA. » Back to top
Are you experiencing issues with navigating through or exiting an area of the CollectiveGood Trade-In & Donation Program's Web site? If you are experiencing problems navigating through or exiting an area of the CollectiveGood Trade-In & Donation Program site, this may be related to bad/corrupt cookies on your PC. A quick and easy way to correct a bad or corrupt cookie is to delete your cookies and restart your browser session. Below is a quick "delete your cookies" tutorial based on browser type. Make sure you close (exit) your browser and open a new browser before you begin. 1. Open Internet Explorer, click the Tools menu and choose Internet Options. 2. Click the Delete Cookies button. 3. Click OK. Windows Internet Explorer 4: 1. Open Internet Explorer. 2. On the view menu, click Internet Options, and click the Settings button. 3. Click the View Files button. 4. Click the View menu and Select Details. 5. Highlight the cookies you wish to delete, and then press the Delete key. Windows Netscape 4.x: 1. Locate the Netscape folder on your hard drive (usually located in c:/Program Files/Netscape/). 2. Double click the Users folder within the Netscape folder. 3. Double click your Profile Name folder (this will usually be your username). 4. Click the cookies.txt file once to highlight it, then click the File menu and choose delete. Netscape 7: 1. Click the Tools menu and choose Cookie Manager. 2. Choose Manage Stored Cookies from the submenu. The Cookie Manager window opens with a list of all the cookies stored on your computer. 3. Select one or more cookies and click Remove Cookie, or click Remove All Cookies. » Back to top
How do I remove data from my system? Before you ship your product, Market Velocity strongly recommends that you back up your data and then erase the data from your hard drive. Any files or data left on your system may be accessible to others if the data is not erased. As of 10/01/03, a freeware tool that may assist you in erasing your data can be found at http://www.pcinspector.de/emaxx/uk/welcome.htm. Download the free version of the software, which will allow you to erase the data to US Military standards for cleaning and sanitizing magnetic media. » Back to top
What is the transaction date? The transaction date refers to when the customer has agreed to move forward with the trade-in process and is assigned a quote number. Under the standard program it would be recognized by accepting the quote. » Back to top
